CLSS EXPRESS DELIVERY LLC. PRIVACY POLICY
Effective Date: September 10, 2026
This Privacy Policy explains how CLSS Express Delivery LLC (“CLSS,” “we,” “us,” or “our”) collects, uses, discloses, protects, and retains information in connection with our website, freight forwarding, air freight, delivery, logistics, and related services.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through CLSS websites, online forms, email, telephone communications, customer service interactions, shipping documentation, quotations, invoices, delivery records, and other business interactions with CLSS.
By using our website or services, you acknowledge the practices described in this Policy. Certain services or transactions may be governed by additional terms, notices, contracts, or carrier requirements
2. Information We May Collect Depending on the services requested, we may collect:
*Contact information, such as name, company name, mailing address, email address, and telephone number.
* Shipment information, including shipper and consignee details, origin and destination, package information, dimensions, weight, commodity descriptions, delivery instructions, and tracking information.
* Transaction information, including quotations, invoices, payment status, and related billing records.
* Customs, export, and compliance information necessary to facilitate international shipments and regulatory filings.
* Communications and correspondence, including inquiries, service requests, complaints, and customer support records.
* Website and technical information, such as IP address, browser type, device information, pages visited, and general website usage information.
* Information provided voluntarily through forms, applications, contracts, or other business documents.
3. How We Use Information CLSS may use information to:
* Provide, coordinate, and manage freight forwarding, air freight, delivery, logistics, and related services.
* Prepare quotations, invoices, shipping documents, manifests, airway bills, delivery records, and other operational documents.
* Arrange transportation with airlines, carriers, agents, customs brokers, warehouses, truckers, and other service providers.
* Track shipments and provide status updates.
* Process payments and maintain accounting records.
* Perform export, customs, security, and other regulatory compliance activities.
* Communicate with customers regarding shipments, services, billing, and support.
* Prevent fraud, misuse, unauthorized activity, or security incidents.
* Improve our services, website, customer experience, and internal operations.
* Comply with applicable laws, regulations, legal processes, and governmental requests.
4. When We Share Information,
We may disclose information when reasonably necessary to provide our services or comply with legal obligations. Recipients may include airlines, freight carriers, trucking companies, warehouses, delivery partners, customs brokers, freight agents, overseas agents, technology providers, payment processors, insurers, professional advisers, governmental authorities, and law-enforcement agencies.
We do not sell customer personal information as a business practice. We disclose information only for legitimate business, operational, contractual, legal, compliance, or security purposes.
5. International Shipments and Cross-Border Processing
Because CLSS provides international logistics services, shipment information may need to be shared with transportation providers, agents, customs authorities, and business partners located in countries outside the United States. The information shared will depend on the shipment, destination, regulatory requirements, and services requested.
6. Cookies and Website Technologies
Our website may use cookies, analytics tools, or similar technologies to support website functionality, security, performance measurement, and user experience. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
CLSS uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. No method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, satisfy contractual and regulatory requirements, resolve disputes, enforce agreements, and protect our legal interests. Retention periods may vary depending on the type of information and applicable requirements.
9. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access, correction, deletion, restriction, or information about how your data is used. Some requests may be subject to legal, regulatory, contractual, or operational limitations.
To submit a privacy-related request, contact CLSS using the information in Section 13. We may need to verify the identity or authority of the person making a request before releasing or changing information.
10. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, applications, or services. CLSS is not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy policies of those providers before submitting information.
11. Children’s Privacy
Our services are intended for businesses, adults, and individuals who are legally able to request or use logistics services. We do not knowingly collect personal information from children for the purpose of providing our services. If you believe a child has provided personal information to us, please contact us so that we can review the situation.
12. Changes to This Privacy Policy
CLSS may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. When changes are made, the updated Effective Date will appear at the beginning of the Policy. Continued use of our website or services after an update may constitute acknowledgment of the revised Policy to the extent permitted by law.
13. Contact Information
For privacy questions, requests, or concerns, please contact:
CLSS EXPRESS DELIVERY LLC
Phone: 571 408 9980
Privacy inquiries should include enough information for us to understand and respond to the request. Please do not send passwords, payment-card numbers, or other highly sensitive information by ordinary email unless specifically requested through a secure process